Keep up-to-date on new SIP product releases.

Join our mailing list!

You are here: Home > Product Returns
Incorrectly Ordered Products/Restocking Fee Policy (USA/Canada only)

  • Product shipped to the USA or Canada may be returned within 30 days of ship date subject to a 30% restocking fee plus the cost of freight for inbound and outbound shipping.
  • Product must be unopened and in new re-saleable condition and match the serial number of the original item shipped.
  • Please contact the Algo Customer Service Department 604.454.3792 within 30 days for a tracking Ticket Number and instructions for returning the merchandise. A credit will be issued to the original credit card after receipt and inspection of the returned product.
  • There is substantial cost in processing orders and shipping products. There is also cost in returning products, issuing the tracking ticket, assessing, testing, restocking returned merchandise, paperwork processing, etc. For this reason, we must adhere strictly to our Returns and Restocking Fee Policy. 

International Product Returns (outside USA/Canada)
  • Algo does not accept requests for returns on International orders (outside the USA and Canada) due to high processing costs.